"Reducing Anxiety in Dispute Resolution"
We have all witnessed a toddler screaming hysterically for something he can't have. We wince knowingly when the beleaguered parent finally gives the child a cookie, knowing that tantrum behavior has been rewarded. What we overlook is that the immediate relief from noise and embarrassment has made the parent more likely to give in the next time, even though she knows better.
Read the full article here.